0 Pennsylvania Dealer Transaction Guidelines
GUIDANCE FOR VEHICLE TRANSACTIONS DURING THE COVID-19 DISASTER EMERGENCY TO ENSURE THE SAFETY AND HEALTH OF EMPLOYEES AND THE PUBLIC INTENT: Under the Governor’s and Secretary of Health’s orders regarding the “Closure of All Businesses That Are Not Life Sustaining,” amended as of April 20, 2020, online vehicle sales are authorized to commence statewide in accordance with this guidance. Automobile and other motor vehicle dealers were not permitted to continue physical operations under the Governor’s and Secretary of Health’s March 19, 2020, Business Closure Orders. Dealers generally could not complete “online” or internet-based sales as the vehicle buying process traditionally requires certain in-person interactions, often with multiple individuals and live notarization. Senate Bill 841, which was signed into law by the Governor on April 20, 2020, allows for, among other things, remote notarization. Additionally, the administration recently updated its guidance regarding notaries to clarify that notaries who offer services in a business location that is authorized to maintain in-person operations under closure orders (such as banks and other depository financial institutions) may continue to offer in-person services at those locations. The legalization of remote notarization along with a recognition that many notaries can continue physical operations will allow certain licensed dealers the latitude to conduct virtual vehicle sales that comport with Pennsylvania’s COVID-19 mitigation efforts. Motor vehicle dealers with a valid, current license from the Pennsylvania Department of State’s Board of Vehicle Manufacturers, Dealers, and Salespersons who participate in the Pennsylvania Department of Transportation’s Online Registration Program (OLRP). It is the policy of the Administration to ensure that all businesses subject to this guidance conduct operations in the manner best designed to prevent or mitigate the spread of COVID-19 and ensure the safety of the employers, employees and the public whom they serve or work alongside. All dealers authorized to operate under this guidance should complete all elements of the vehicle transaction as follows: Dealers should direct customers to shop online at dealer websites and contact the dealer electronically (by phone, email, text message, etc.). All transaction terms must be discussed and agreed-to between the dealer and customer electronically. No in-person viewing of vehicles is authorized under this guidance. If financing is required, electronic application for financing should be made by the customer directly to the financial institution or electronically through the Insurance verification and coverage must also be done The dealer must prepare all necessary transaction documents (including any trade- in related documents) and send them to the customer electronically or by The dealer should email or mail a limited power of attorney to the customer and, either through remote notarization or working with a notary authorized to continue in-person operations, notarize the customer’s The dealer would then use the limited power of attorney to execute documents on behalf of the customer as Remote notarization or a notary authorized to continue in-person operations should then be used to complete the assignment of the title. The dealer should overnight mail the MCO/Title to the customer, who should use remote notarization or utilize a notary authorized to continue physical operations when signing the odometer disclosure section. The document is then sent back to the IMPORTANT: While the above described process may vary given situational differences from transaction to transaction, most transactions should follow this model. Moreover, it is imperative that dealers follow these steps to eliminate all in-person contact with the customer in the transaction prior to vehicle handoff. The dealer and customer should schedule an appointment for one customer at a time to pick up the purchased vehicle, and drop off any trade-in. The vehicle handoff should be limited to the least number of people required to complete the transaction. Dealers may also schedule a drop off at the buyer’s The dealer will conduct all deliveries and interactions either outside physical buildings, in a service bay cleaned according to guidelines from the Pennsylvania Department of Health (DOH) or the Centers for Disease Control and Prevention (CDC), or in a designated room cleaned according to DOH/CDC guidelines. To the extent that there is a conflict in cleaning guidance, dealers should follow the most recent DOH order or All authorized dealers must adhere to the Guidance For Businesses Permitted To Operate During The Covid-19 Disaster Emergency To Ensure The Safety And Health Of Employees And The Public during any vehicle transfer Specific Information for authorized dealers: To effectuate virtual vehicle sales, the dealer will function as both the seller and the agent. As the seller, the dealer sells the vehicle, discloses the odometer information, and signs as seller. As the agent, an authorized employee of the dealer usually called the title clerk completes the motor vehicle paperwork on behalf of PennDOT and also notarizes or verifies, in lieu of notarization, the seller’s and buyer’s signatures. PennDOT has identified the following best practice steps for dealers to complete virtual vehicle sales: Pre-Verification: Identification: Agent must validate the identity of the seller and buyer. For the buyer, the only acceptable proof of identification for the purposes of titling and registering a vehicle in Pennsylvania are: a valid Pennsylvania Photo Driver’s License; a valid Pennsylvania Photo Identification Card; a valid Pennsylvania Photo Exempt Driver’s License; a valid Pennsylvania Photo Exempt Identification Card; or a valid U.S. Armed Forces Common Access While identification can be pre-verified via virtual methods and a copy should be provided by the buyer, seller should verify identification documents during the vehicle transfer The seller needs to have a government-issued photo Note: Individuals negotiating a transaction with virtual buyers must be able to present proof of affiliation with the authorized Insurance: Agent must validate the buyer has current vehicle liability Transfer of Ownership Agent completes transfer of ownership on the proof of ownership document - Title or Manufacturer Certificate/Statement of Origin (MCO or MSO) - by recording the buyer’s name and address in the appropriates Agent records odometer information as disclosed by the seller in the appropriate space. Seller handprints their name and then signs in the appropriate Seller’s signature can be acknowledged in the appropriate space via remote notarization, by a notary authorized to continue physical operations or agent can verify in lieu of notarization if applicable. Seller transmits all documents requiring buyer’s wet signature, if necessary, to buyer. Buyer handprints name and signs in appropriate space in presence of remote notary or a notary authorized to continue physical Buyer returns document to Alternatively, if buyer has executed proper limited or secure power of attorney such that it would allow the dealer to affix all necessary signatures to all document, no document transfer is Please note that this process must produce a physical odometer disclosure document as per 75 Pa. C.S. §§ 7134, For dealers participating in the OLRP, PennDOT authorized agents for titling are still required to comply with their Agent Services Contract and the Online Registration Program requirements. This includes the completion of the transfer of ownership on the proof of ownership document, the title application process, and the submission of the title application. Other Processes Questions and Further Guidance: Businesses that have questions about remote notarization should review the Department of State’s Electronic/Remote Notarization webpage. Businesses that have questions about vehicle title issues should review the Department of Transportation’s Buying or Selling A Vehicle webpage. Enforcement: Enforcement actions will be taken against motor vehicle dealers that are not in compliance with the Governor’s and Secretary of Health’s orders regarding the “Closure of All Businesses That Are Not Life Sustaining Orders,” as amended, or not in compliance with this guidance. Additional Information: For the most up-to-date, reliable information, please continue to refer to the Commonwealth of Pennsylvania’s website for Responding to COVID-19 in Pennsylvania: https://www.pa.gov/guides/responding-to-covid-19/. Join us on our F&I Fuel Facebook page to be a part of the discussion: https://www.facebook.com/groups/1018124165249472/
0 Walkaway Insurance for all makes and models!
Strategic Diversified has partnered with the company behind the “Hyundai Assurance Walkaway Program” to bring you the same marketing advantage FOR ALL MAKES AND MODELS! We realize that there is quite a bit to navigate in this moment and that depending on where you do business, there are dramatically different priorities. This announcement is meant to pass information to you that may be of assistance in marketing your vehicles in the current climate. Program Overview: The product behind the nationally award-winning Hyundai Assurance Program*, WALKAWAY generates lasting results. 53% of customers surveyed said Hyundai Assurance was their key reason for considering the brand. 100% said the availability of vehicle return protection would have a significant impact on where they choose to finance their next vehicle. Offered complimentary with upsell options, WALKAWAY allows customers to return their vehicle and relieves their lease or loan obligations when unforeseen life events like these occur: Involuntary Unemployment Physical Disability Loss of Driver’s License Due to Medical Impairment International Employment Transfer Self-Employed Personal Bankruptcy Accidental Death If you would like to hear more about the program, please let us know. Feel free to respond via email, contact your Regional Manager, or give Tony Fiadino a call at 610-636-9019. As always, remember that we are here to support you in any way we can. Let us know if you need anything and we will continue to do all we can to help and keep you prepared as we move through this difficult situation. Tough times don’t last, tough people do! Stay safe! Join us on our F&I Fuel Facebook page to be a part of the discussion: https://www.facebook.com/groups/1018124165249472/
0 Corona Virus Sales Solution / Avoid Predators
Strategic Diversified CoronaVirus / Bacterial Elimination product Pass Through Pricing for ALL DEALERS! Attention! In an effort to help our dealer partners through the pandemic, Strategic Diversified will be utilizing our significant buying power to provide our dealers a pass through price on an EPA CERTIFIED chemical solution to address your customers pandemic concerns. We are extending this same offer to any dealer (current or not) that has interest. After vetting 9 companies including direct to manufacturer, we have sourced an EPA CERTIFIED solution at a PASS THROUGH PRICE POINT of LESS THAN 2 CENTS per vehicle application! This product is not available to dealers on a direct basis. We have spent the time necessary to protect our dealers from predatory product hucksters charging up to $40 per application for a comparable product. We will not make a penny on this application now or in the future. We want the same thing you do: To sell and service vehicles by eliminating objections to purchasing or service based on the current pandemic. Please contact: [email protected] / 610-636-9019 for assistance in ordering, set up, or any further questions. -Or- if you would like to contact me directly: [email protected] / 610-637-7140 Join us on our F&I Fuel Facebook page to be a part of the discussion: https://www.facebook.com/groups/1018124165249472/
Congratulations to Tom Walls for hitting a 50 year milestone in the business! Way to go Tom, heres' to 50 more! Picture from left to right: Scott Siegel (SD), Katie Walls, Tom Walls
0 Adam Yoder: National EasyCare All Star!
Adam Yoder: All Star Congratulations to Adam Yoder for winning his first EasyCare “All-Star” award. Adam was recognized as a “National All Star” for his excellent work with our dealers. Adam has worked tirelessly to become a terrific SD Regional Manager that genuinely cares about all of the people he works with. Adam was recognized as one of the best of the 500+ very talented EasyCare representatives nationally. Way to go Adam!!! Well deserved!
0 Congratulations to Chris Long! Walter Payton NFL Man of the Year
http://www.nfl.com/news/story/0ap3000001015572/article/chris-long-named-walter-payton-man-of-the-year Way to go Chris! SD is a proud supporter of Chris Longs "Waterboys Initiative" to dig wells and provide clean drinking water to under developed communities in Africa.
0 2019 F&I Academy dates are set!
2019 Training Schedule Feb 19th - 21st (deadline to register with deposit: Feb 8th) April 16th - 18th (deadline to register with deposit: April 7th) July 16th - 18th (deadline to register with deposit: July 7th) Oct 15th - 17th (deadline to register with deposit: Oct 6th) Flex Seminar Dates: We will continue our practice of “on demand” training by providing 3 Flex Seminars that we will announce throughout the year. This allows us to serve our clients needs based on demand. Any questions or requests, please give us a ring: 1-800-708-2227
